Challenge: 4K TV sets are now hitting the sub $500 range, and 4K UHD TVs are dropping below the $1,000 range. 4K TV shipments
have grown nearly 30% in the last four years, and yet very few service providers are offering their customers 4K STBs. This creates a
vulnerability for churn as customers may choose to go to a DBS provider. They may also perceive that they can go to an OTT service
to get 4K, not realizing that limited bandwidth will greatly diminish the OTT 4K viewing experience.
Solution: Having an inventory of 4K STBs is crucial for higher ARPU customers who demand the best viewing format on the market
even though 4K content is still limited.
Challenge: An average video Set-Top Box
(STB) installation consisting of three STBs
occupies two technicians for up to three
hours. The challenges of finished basements and customer aversion to wrapping
cable around the home exterior greatly
influences time and expenses, decreasing
ROI for the service provider. In the competitive landscape, additional installation
costs can be a pain point if they are
passed on to the customer.
Solution: An STB like the IS-5112W, that
can act as an access point to wirelessly connect to multiple STBs reduces installation costs and increases ROI. Less wiring means less intrusion, which will create higher customer satisfaction.
Challenge: Reducing service calls and increasing customer satisfaction is always a top priority, and many
support supervisors report that wrong input issues are at the top of the support call list. Rural providers are
repeatedly sending technicians on distant service calls just to change an input.
Solution: CEC (Consumer Electronics Control) using HDMI connections allows for enabled devices such as
STBs to be controlled without interaction from a subscriber. This functionality is available with the IS-5112W
IPTV Set-Top Box powered by the Video Middleware from Innovative Systems and can realistically reduce
wrong input calls and truck rolls by at least 50%.
IS-5112W 4K IPTV Set-Top Box
Solutions for Existing Challenges in Deployment
and Maintenance of Video Set-Top Boxes