Evolving With the Industry
ive years ago, NISC launched NISC LeadAgent, a powerful app integrated with Salesforce® that empowered
on-the-go sales teams with the tools they need in the
palms of their hands. The development of this solution
opened the door to lead generation options for telecoms across the nation, which was critical with the
growing focus on sales. NISC LeadAgent helps mine
the valuable data in the iVUE Enterprise System, as
well as leads from outside sources such as websites,
to create a dynamic sales lead repository for telecoms
to leverage and grow their customer base.
Closing the Deal in the Field
Recent NISC LeadAgent development brought enhancements enabling sales teams to configure services,
accurately price out bundles, generate quotes and
capture electronic signatures—all while in the field—
increasing the sales team efficiency and effectiveness
while streamlining the sales process with full integration into iVUE using SmartHub Order Management.
Managing Business Sales With Service Requests
Business sales quoting can be complex. Between knowing what services are available to the customer, the costs
associated with those services and how they will be engineered, several departments in your organization are
needed to accurately price the bid. NISC LeadAgent can streamline this process by bringing these teams together.
NISC LeadAgent tracks who is responsible for providing information, ensuring each sale is profitable, and commu-
nicating between these departments without the need of extra worksheets, meetings or phone calls.
Compensation Management and Reporting
With the shift to a sales-focused organization came the need to develop a powerful reporting tool for goals and
commissions. Incentive compensation management is now available in NISC LeadAgent to help determine commissions based on closed/won opportunities, the ability to establish minimum sales goals as well as tiers based
on total sales. In-depth reporting of all sales is also available for calculation of commission at a manager or supervisor level, giving visibility of total sales compared to organization-wide sales goals.
If you are considering CLECing into a new service territory, planning for success is the key. NISC LeadAgent can
help by leveraging Web-to-Lead for capturing those interested in your services. Assigning leads to predefined
zones can help track goals related to minimum signup along with estimated revenue to ensure you have met the
return on your investment. The app can send prospects messages to keep them informed of the status of each
zone as you move from one stage to another, as well as encourage them to urge their neighbors to sign up for
your service offerings. As each zone meets or exceeds the projected ROI based on the level of interest, you can
proceed with construction and prompt the prospects to sign up for service directly with New Customer Signup.
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