UDP Helps You Provide Great
UDP goes way Beyond Billing to help you provide great customer experiences. We do this by empowering
your team to leverage your customer data throughout the company. Our solutions are designed for flexibility,
automation, real-time analytics, compliance and e-commerce for an ever-changing communications market.
Software Upgrades and Third-Party Integrations
Our solutions are constantly evolving to handle the
growing needs of our customers. As we develop
new features and capabilities for each of our hosted
service offerings, we roll them out to everyone. We
also willingly integrate with third-party providers
to fit your specific needs.
BSS and OSS automation
Our integrated solutions automate workflows
between BSS and OSS personnel, giving your staff
the tools they need to respond to your customers
quickly, accurately and effectively. We specialize
in customizing workflows to fit virtually any
We’ve Got an app For That!
Efficiently manage Service Orders and Trouble
Tickets with our Dispatch Module and COMET®
Tech Mobile App. Real-time data means your CSRs
and techs can provide better experiences when engaging with customers. The app also captures geocoded
service location data, effortlessly identifies installed service equipment and lets you assign tickets to techs
while they are in the field.
Online account Management
Consumers are increasingly demanding completely digital experiences when interacting with a company
or service provider. Our enhanced online Customer Self-Care lets your subscribers order service, pay bills
and report trouble via the web.
Better Business Intelligence and User-Friendly Data
Our data warehouse lets you harness the power of your customer data for reporting, analysis and marketing.
From reports and dashboards to analytics and data mining – we make your customer data work for you.
Maintain Customer Plant Records and automate Provisioning
We make it easy to determine the next available assignment for a customer location, view plant assignments
for Trouble Tickets and provide CPE tracking. Because you can automatically provision services, your team
moves faster and customers are provided better experiences.
We welcome the opportunity to discuss your specific needs. Visit us in booth 621 at RTIME.