“We want that!” You also need to be aware of “
bagpipes”—things you enjoy doing and might be particularly good at, but others do not find desirable.
Just because you are good at something doesn’t
mean you should try to make a career of that.
This applies to companies as well: You see lots
of companies fail by taking a product to market
that no one wants. In the ’80s they thought since
they could make cars talk, they should do it. Cars
don’t talk today for a very good reason: No one
wanted it! I used to have a condescending BMW
that would tell me my door was not closed properly.
The last thing I need is to get lip from my car.
Your presentation at the NTCA Regional Conferences
this summer will focus on change management.
What should we be looking forward to learning?
There are two aspects of change: 1) influencing oth-
ers to change, and 2) accepting the change yourself.
I’ll be talking about exactly those two things. One
key question is: Are you influential enough to make
change happen? You know, there’s an old saying,
“You can’t change people” and that is absolutely
wrong! I have learned from some of the most influ-
ential people in business today about a few key things
they do to manage change—things that turn out to
be not so hard—and I look forward to sharing those
with all of you at your Regional Conferences. l
Washington on Capitol Hill
New Orleans, LA
Bally’s Las Vegas
Las Vegas, NV
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