ccording to a report published by IHS Technology, the average household in
North America has 13 connected devices. A report from Gartner projected
that by 2020 a typical family home could contain more than 500 Smart devices.
The exponential growth of cloud-based content and applications, devices
for applications such as home automation, content streaming, home security,
communications and gaming are driving an insatiable need for increasing amounts of
bandwidth. Additionally, the need for reliable, high-speed internet connectivity to
optimize the performance of these applications is driving the expectation for on-
demand connectivity to all corners of the home—and even beyond the walls to the
Io T devices are only as good as their ability to connect to the network. Consumers increasingly expect
WiFi to be like every other utility in the home, such as water and electricity. To them, WiFi IS the internet
and it should be accessible any time they need it from wherever they are on their property, whether
inside or outside of the home. Not only does their connection need to be transparent, but it needs to
be fast and reliable.
A recent study by XCellAir found that 50% of consumers blame their internet service provider for
problems with their WiFi. Even when the consumers blame their WiFi equipment for their issues, 39%
still call the ISP to assist with troubleshooting.
This means that regardless of whether network connectivity issues in the home are due to configuration problems with routers, WiFi extenders or the devices themselves, it is often the service provider
that gets the blame.
When plagued with issues such as WiFi dead zones, buffering of streaming videos and slow data transfer speeds, consumers typically do not call the manufacturer of their gateway or router, they register
their complaints with their service provider.
Service calls are obviously responsible for a large percentage of a service provider’s operating
expenses who respond to customers via telephone, online or in-home visits. However, the customers’
dependence upon the service provider to provide and maintain this digital “utility” for them enables
strong, trusted relationships to be established. The ability to provide fast, effective customer service to
subscribers strengthens loyalty to the brand and the services it provides.
Managed WiFi systems enable service providers to provide their subscribers with an integrated system
of hardware, software and mobile applications that provides high-performance whole-home WiFi coverage. Managed WiFi systems from companies like Zyxel offer effortless setup, superior video performance, seamless mobility and extensive remote management. An easy-to-use, self-help mobile app
allows subscribers to do basic troubleshooting tasks, such as resetting passwords, setting up Guest WiFi
networks and configuring parental controls, eliminating many of the basic support calls that a service
provider typically receives.
For more complex network issues, WiFi systems with support for TR69 and the advanced TR-181
standards-based remote management capability provide extensive visibility in to the subscriber’s home
network and diagnostics features for quicker issue troubleshooting and resolution. This real-time
insight can significantly reduce the duration of support calls and number of truck rolls. TR-181 support
also offers access to rich usage and performance information about client devices connected to the
WiFi network. Service providers can use this for proactive trouble shooting issues and upsell opportunities that can provide their subscribers with a better experience, resulting in happier customers and
increased customer retention. l
Is a Happy
WiFi IS the
1130 North Miller St.
Anaheim, CA 92806