he evolution of the telecom industry has dramatically changed the way we do
business. From customer service to engineering to marketing, nothing is as it
used to be. Today, telecoms are adding more and more services to increase
revenue and streamlining processes to increase efficiency. The focus on
growth is as intense as ever … and so is the competition. Success in today’s
world requires an unwavering focus on one item in particular: Providing the best
The tools you provide customers to manage their accounts, pay their bills and add new services are the
new defining characteristics between you and your competition … and your growth in revenue. For
many, it is simply integrating customer care and billing, sales and engineering tools with an online and
mobile presence by harnessing the power of NISC’s online and mobile app solutions.
Your website serves a far greater purpose than providing contact information and what’s new from your
telecom. Engaging your customers online and empowering them to perform their account management
at their convenience is no longer a novel idea, it is essential. Convenience is key, and your website is the
number one tool you should be leveraging.
Imagine the tools you could deploy to enable and engage your customers to take care of whatever they
want whenever they want. Explore the opportunities NISC’s SmartHub®, an online customer portal for
account and trouble management, can bring to enhance your customers’ online experience … as well
as app experience for those on the go.
These online and mobile tools don’t just provide a great customer experience, they also provide a great
source of revenue. Allowing customers to pay bills online, request electronic statements and set up autopay
will help reduce delinquents, increase on-time payments and eliminate paper and mailing costs. Online
tools also provide the opportunity for both new and existing customers to sign up for new services or
increase service levels, all while automating the generation of service orders into your billing system and
auto provisioning during and after hours. Learn more about the efficiencies SmartHub Order
Management and Switch Talk2® can bring to your telecom.
Understanding your customers’ behavior is just as imperative as understanding your return on investment.
Utilize your website and reporting tools to better understand your customer base through metrics on how
they navigate your website, which services they view, the pages getting the most unique visitors and other
user information. With NISC LeadAgent™, you can now mine the valuable data you have in the iVUE
Enterprise System, as well as leads from outside sources such as your website, to create a dynamic sales lead
repository for your marketing team to leverage and grow your customer base. This powerful app integrated
with Salesforce® will give your on-the-go sales team the tools they need in the palms of their hands.
There is no denying it: Customer engagement generates revenue. The best growth strategy is focusing
on customer satisfaction and how easily and conveniently they can interact and do business with your
telecom. NISC has a suite of products available to help you with everything from online bill payment
and presentment, provisioning, sales and marketing and order management. Visit www.NISC.coop to
learn more about NISC and the powerful customer engagement solutions available today that will help
increase your revenue tomorrow! l
3131 Technology Drive NW
Mandan, ND 58554
Leveraging the Power
of Your Website
Their Convenience …