What was the path that lead you to Neustar?
My background is in providing internet service, and specifically
on the security side. Back when I was with Time Warner Cable,
it was, “How does a service provider protect its customers?”
because if customers lose faith in the security of the internet
service, they are losing faith in the primary product that the
provider was selling. At Time Warner I worked with other service
providers and other players in this industry on how to work
together toward these goals, and that is part of the reason I came
to Neustar. One of the things we’ve discovered over the years is
that security is everyone’s business, and in order to be secure,
you have to get everyone in the ecosystem involved. Security
is a chain and the weakest link is the part that gets broken.
What kinds of security breaches are you seeing?
Everything is becoming bigger and more accelerated. You no
longer have the ability to have human beings handling all these
attacks. Things have to be automated and addressed at computer speeds because the attacks are happening at computer
speeds. The two big areas of growth this year have been in ran-somware attacks and large magnitude scale DDoS attacks. And
we’re starting to see those in combination: You have the DDoS
attack as a distraction, and simultaneously you have someone
trying to do a phishing attack or to get in on the backend to
actually access the data. It’s these combination attacks that
overload the human line of defense because you know they
can only focus on one thing at a time.
A lot of security best practices are the same as best practices
in other areas. If you defer maintenance on equipment, it’s that
hris Roosenraad has enjoyed a long career in the cable internet space, today serving as Neustar’s
director of product management for its DNS product line and as an expert on cybersecurity. Chris will
lend that expertise this October to the attendees of NTCA’s Cybersecurity Summit, where his closing
keynote presentation will focus on the necessity of collaboration for effective cybersecurity. We spoke
with Chris about the current state of cybersecurity and got a preview of his talk in Kansas City this fall.
An Expert’s View
A Q&A With Chris Roosenraad
Mike Riddile is
Contact him at
DA YS Insights From NTCA’s Training & Development Team
much more painful later when you realize that it’s going to cost
you twice as much and take you four times as long to fix
because you’ve allowed the device to get badly out of sync.
The same is true in cybersecurity. You need to stay current on
patches and software to be protected.
Your presentation at the NTCA Cybersecurity Summit will
focus on collaboration. Why is that particularly important?
A big part of what I intend to talk about in October is the value
of learning from others in the internet security world who have
information and experience that is applicable across the entire
internet ecosystem. You can boil down a lot of the security
problems that happened on the internet in the last several
years to a set of fundamental issues. You can learn a lot about
protecting your own business from seeing how others address
A lot of what happens from a security perspective, and a lot of
the information that is shared, happens in unofficial organiza-