With the current environment of expense and operational caps on USF and the uncertainty of what happens with USF funding down the road, GRM Networks CEO Ron Hinds says his company is laser focused on innovation and efficiency. Grand River Mutual Tel. Corp., dba GRM Networks, is a member-owned cooperative serving voice, broadband, and video solutions to customers in an area of over 4,500 square miles in northern Missouri and southern Iowa.
Back Office Practices Must Be Overhauled
Hinds says a telco’s billing and accounting system must provide a way to use technology to work smarter,
faster, and with less human involvement. GRM Network’s new eLation™ billing system from Innovative Systems
has supported these efforts by allowing them to share information across departments. Hinds adds, “We are
using eLation™ technology that allows our Customer Service
Representatives to easily perform network tests that the Network
Operations folks used to do. This frees up valuable time for
Network Operations to make our network more reliable.
“We have also experienced notable inter-office efficiency,
where groups are no longer creating information silos that
were previously duplicated by other departments.”
Complete Billing Conversion in Six Months!
GRM Networks recently completed a billing system conversion
in six months, a major accomplishment for a company of this
size. Hinds credits his employees for focusing on the future
benefits of the conversion and his billing vendor support team
at Innovative Systems.
When it comes to working with vendors on a project of this size,
Hinds advises his peers to select a vendor that understands
the telecommunications business and is willing to continue
finding ways to make the product more efficient after the sale.
Efficiency and Integration
= Better Customer Service and Lower Capex
Big Bend Telecom
“GRM Networks has
open communication, no tolerance or
time for negativity,
and a 100% focus on
the needs of our